Frequently asked questions

How often do you ship?

Items received at our Glen Burnie warehouse by the 1st or 15th of the month go in the next container. Schedules may change with shipping volume.

How long does it take?

Usually 8 to 12 weeks. Vessel schedules, port congestion and clearing at the pier can add delays. We’ll share the estimated arrival as soon as your cargo sails, and you can track your container.

Do I need an appointment to drop off?

No. Drop off at 150 Penrod Ct, Unit F, Glen Burnie, MD, any time Monday to Friday, 9 AM to 5 PM.

Do you deliver to my house in Freetown?

Yes, from Ogoo Farm to Waterloo. Delivery starts about 7 days after the container arrives. We deliver only to areas our vehicles can reach and may decline delivery where it isn’t possible. Areas past these points can be arranged for an extra charge. We attempt delivery once, so please give us phone numbers to help us reach the recipient.

Can I collect from your warehouse instead?

Yes. Recipients can collect from our Hastings warehouse at 66 Queen Elizabeth Road, Hastings/Rogbangba, the first left after the toll gate. If payment is made after the estimated arrival date, you’ll need to collect.

Do you pick up in the US?

Yes. We pick up in Rhode Island, New Hampshire, Massachusetts, Connecticut, New York, New Jersey, Delaware, Pennsylvania, Maryland, Virginia, Georgia and North Carolina. Pickup days vary, so please call or WhatsApp well in advance to schedule. We try to pick up on weekends and can work around your schedule.

How much do you charge?

Charges are based on the volume (cubic measurement) of your items. Because sizes vary, we quote each shipment individually. Call us for a quote.

Are there any additional charges?

No. You pay one price. Extra fees apply only for late payment ($25 after your invoice due date), a 4% fee on card payments, a returned payment, storage, a second delivery attempt, or delivery past Ogoo Farm or Waterloo.

How and when do I pay?

We accept Zelle (732-880-5222 or brunswickshipping@gmail.com), Venmo (732-991-5993), PayPal, credit cards (with a 4% fee), and checks mailed to the address on your invoice. After paying, please send us a photo of your receipt. If you would like to pay by PayPal or credit card, please let us know. We can provide an invoice or payment link showing the total amount, including any applicable processing fee. Payment is due by the date on your invoice. A $25 late fee applies after that, and goods are held until paid in full. If you pay after the estimated arrival date, you’ll need to collect your items from Hastings.

Protect your payment: we will never ask you to pay any other account. If in doubt, WhatsApp us before you pay.

How do I label my freight?

With a permanent marker, write the recipient’s name, address and phone number directly on the top and side of each package.

Do you provide insurance?

No. You may buy insurance independently through your own insurance provider. We don’t offer referrals, so insurance must be arranged entirely on your own.

What happens to unclaimed goods?

Goods that are unclaimed or unpaid 6 months after arrival are forfeited.

Do you ship vehicles?

Yes. We ship cars, SUVs, 4x4s and jet skis. We don’t ship school buses or tractors.

Who do I contact?

WhatsApp us or call (732) 991-5993, or email brunswickshipping@gmail.com, or see all contacts.